Nashville Candle + Supply Return Policy

At Nashville Candle + Supply, we are committed to providing high-quality products and exceptional customer service. We strive to deliver your order accurately and on time. However, if you encounter any issues with your purchase, we are here to help.

Returns & Exchanges:
All returns and exchanges are handled at the discretion of our General Manager. We carefully review each request to ensure we provide a fair and satisfactory resolution.

To initiate a return or exchange:

1. Contact our Product Manager at dana@nashvillecandlesupply.com within 14 days of receiving your order.

2. Provide your order number, a description of the issue, and any relevant photos if applicable.

3. Our team will review your request and respond with further instructions.

Please Note:

• Returned items must be unused, in their original packaging, and in the same condition as received.

• Custom or personalized orders are non-refundable unless they arrive damaged or defective.

• Shipping costs are non-refundable unless the return is due to an error on our part.

• Approved returns will be issued as store credit or refunded to the original payment method, depending on the situation.

Damaged or Incorrect Orders:
If your order arrives damaged or incorrect, please notify us within 7 days of receipt. We will make every effort to correct the issue promptly.

For any questions or concerns regarding our return policy, please contact our Product Manager at dana@nashvillecandlesupply.com.

Thank you for choosing Nashville Candle + Supply. We appreciate your support!